Refund policy

At ShopZenvio ("we," "our," or "us"), we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused
With original tags attached
In its original packaging
Accompanied by the receipt or proof of purchase

How to Start a Return

To request a return, please contact us at:

Email: info@shopzenvio.shop

Returns should be mailed to the following address:

ShopZenvio
8477 E BROADWAY BLVD APT 2205
TUCSON, AZ 85710
United States

If your return request is approved, we will provide you with instructions on how and where to send your package. Please note that customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.

Items returned without first contacting us and receiving return authorization will not be accepted.

If you have any questions regarding your return, please contact us at info@shopzenvio.shop.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at info@shopzenvio.shop with your order number and photos of the issue. We will evaluate the problem and arrange a replacement or refund where appropriate.

Non-Returnable Items

Certain items cannot be returned, including but not limited to:

Perishable goods (such as food, flowers, or plants)
Customized or personalized products
Personal care and hygiene products
Hazardous materials
Flammable liquids or gases
Gift cards

If you have any questions about whether your item is eligible for return, please contact us before sending it back.

Sale Items

Items purchased during promotional sales or clearance events may not be eligible for return unless they arrive damaged or defective.

Exchanges

We do not offer direct exchanges.

If you would like a different item, size, or color, please return your eligible item for a refund (if approved) and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason.

Returned items must be: