Shipping policy

Thank you for shopping with ShopZenvio. This Shipping Policy explains how we process, ship, and deliver your orders placed through shopzenvio.shop.

Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding weekends and public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be extended during peak seasons, holidays, or due to unforeseen circumstances.

Shipping Times

Estimated delivery times are as follows:

United States: 5–12 business days
Canada: 7–15 business days
Europe: 7–15 business days
Australia & New Zealand: 8–18 business days
Other International Destinations: 10–20 business days

Delivery times are estimates only and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on the destination and shipping method selected.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Please allow 24–72 hours for tracking information to become available after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply to resend the order.

ShopZenvio is not responsible for delays or losses caused by incorrect shipping information provided by the customer.

Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

Severe weather conditions
Customs inspections
Carrier delays
Public holidays
Natural disasters
High shipping volumes

We appreciate your patience should any unexpected delays occur.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and help resolve it promptly.

Please note that once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operations.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

ShopZenvio is not responsible for delays caused by customs clearance procedures.

Undeliverable or Refused Shipments

If a package is returned because it was refused, unclaimed, or deemed undeliverable due to an incorrect address provided by the customer, any shipping fees incurred may be deducted from the refund amount.